Up to six family members will be able to use this app with Family Sharing enabled. This app is only available on the App Store for iOS devices. Information Provider Facebook, Inc. Size Category Social Networking.
Compatibility Requires iOS 9. Compatible with iPhone, iPad and iPod touch. Location This app may use your location even when it isn't open, which can decrease battery life.
Messenger's virtual assistant , M, can now hop into chats to help you pay for stuff, find information for you, and even suggest responses to messages. And in its boldest, most hare-brained scheme in a while, Facebook now lets businesses create "Messenger Codes" so customers can launch a conversation with the right bot just by scanning a QR code. Facebook also wants to make Messenger a destination for interacting with companies and brands.
At F8, Marcus announced a new Discover section on the app, hoping to show users the breadth of things they can do in a chat window. Facebook already encourages anyone with an official Facebook page to accept messages, and to use that space to communicate with customers. Now, some of that can be automated, like when you message the nearby pizza parlor to ask if they're open and the bot spits back the place's hours.
Others are more human, and Facebook's developing tools to help companies deal with incoming traffic. While the new features sound a little haphazard, they fit into the same overarching scheme: making Messenger the one and only place you play with others.
It's now the space where you can set a date for an event, then invite your friends, plan everything together, jump on a group call to hash out the details, post all your photos, and get paid back for all the beer and streamers. It's a space where you and your best friend can talk on the phone, on video, in hour disappearing Stories, in stickers and GIFs, or in plain ol' words.
You can book rides, play games, find flights, even meditate. These days, Facebook Messenger is for everything. Facebook doesn't need a texting killer—it already has WhatsApp. Instead, the team sees messaging as a platform fit for growth, and believes that the place where you chat with friends can be a gateway to something more like an online version of your entire social life. If Facebook's goal is to help people communicate, Messenger may be the Facebook-iest product it owns. That means the relentless feature creep won't stop anytime soon.
Messenger for business pages makes it easy to offer instant one-on-one customer service, while keeping a record of the conversation.
There are million people who use Facebook Messenger each month. The instant messaging service is available to anyone, whether they have a Facebook profile or not. When Messenger first became available for business pages , Facebook users could message page owners and the page owners could reply.
Now, page owners can respond to anyone who has commented on their page, privately or publicly. The ability to direct message your audience is extremely powerful, especially since Facebook would rather have users stay on their platform rather than jumping over to email.
Those people have an intimate relationship with Messenger. This is how to change business relationships into personal ones. Globally, Facebook continues to roll out Messenger features designed to help businesses efficiently manage their communications. Mark Zuckerberg has said in the past that Facebook likes to wait until its products grow to one billion users before focusing on driving revenue. As the demand for more ad inventory increases, Facebook needs to remain nimble with its core products and offer additional ways for advertisers to reach their audiences.
Some of the biggest benefits to being able to private message your customers are related to social customer care. Answer questions about products or services. Prospects who are looking to make a purchase might want to ask you questions privately first. Encourage prospects to contact or message your business so you can give them the information they need to pull the trigger on their purchase. Have real-time conversations giving customer support. If customers are having an issue with their purchase, Messenger is an immediate way to assist them.
You can also send customers order confirmations and shipping info , and invite them to check out related products. Messenger is also helpful when customers need to give you their private information to resolve an issue. Handle complaints. This is one of the top reasons Facebook introduced the ability to private message people who comment on your page.
When you get negative comments from users, Messenger allows you to take the conversation offline on the same platform and defuse them pretty quickly. Select the option to allow messages to your page, and click Save Changes. To access them, go to Settings and then Messaging. To set the response time for your page, go to Settings and Messaging. Your messages will remain off for 12 hours, but you can turn the feature back on sooner if you want.
You can set Instant Replies to go to people the first time they message your page. This feature is located below Response Time under Messaging. Write a message of up to characters , save it and then click Use Instant Replies to enable it.